I've tried to start my Sims 4 game about 10 to 15 times today already. Every single time it crashed, sometimes after the first loading screen, but definitely by the second loading screen at the latest. I've tried a lot of things, but I'm just not making any progress. So, I'll go ahead and share my last crash reports and exceptions here, and I hope someone can help me.
Choooiii If you have any files in ConfigOverride, please delete them.
Otherwise, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.
If you get another crash, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
I can´t even start the game now...
Choooiii That's probably because your C drive is now almost completely out of space. Your dxdiag lists free space at 0.1 GB, which isn't even enough for Windows to maneuver properly.
If you previously had your Sims 4 user folder on D, move it back to its original location, and rename it instead (and make sure it's fully copied to D and gone from C). If you didn't, now is the time to clear out whatever you can on C, or thing about uninstalling some programs and installing them on D, where you have plenty of space.
I would also suggest deleting everything in C:\Windows\Temp, as it looks like your system is generating a lot of extra files there when certain errors occur. If it's already empty, that's fine.
Once you've done all that, you can check your free space by opening a File Explorer window and clicking This PC in the left panel. You'll see the free and total storage for both drives; you might need to scroll down a bit. 25 GB free is a good goal for C. When you get there, restart your computer, and try again to play. If the game still doesn't work, please post a new dxdiag.
I've had the SSD card for about 3 days. I haven't put anything on it yet. I don't know how that works. Should I completely uninstall Sims 4 and then reinstall it on the new SSD card, or is there another trick?
Choooiii For now, I would move the Sims 4 user folder (that you previously moved) to D, and see how much space you get. You really do need to clear up more space just to be able to do basic tasks, but it's also a good test for Sims 4.
Your D drive has about 60GB of data on it already, so something's clearly there.
I've now moved the folder to the D and afterward, I launched Sims. There was no save there, so I re-linked it differently via Origin. I then started it again, but unfortunately, I can't find my save anymore. I wonder what went wrong.
Choooiii The point was to see whether the game worked with the folder moved. That folder contains your saves and other data, so it's normal that you're not seeing your saves. We can address that easily enough, but the first part of the process is to make sure Sims 4 is working properly.
On that note, if you're still seeing issues, please do a clean uninstall and reinstall of your graphics driver, as described here:
I understood your point; I just wanted to inform you that I can't open my save file. I clearly have no idea about any of this, which is why I'm contacting customer service. I honestly expect a bit more understanding because I truly have no clue what I'm doing right now. I just don't know how to get my save file back.
Sims is working btw. I can start a new save file.
Choooiii Copy your save file to the location the game is currently reading. That should be the new Sims 4 folder in Documents > Electronic Arts. Saves go inside the saves folder.
If your save is there and you can't open it, that's a different matter. In that case, please post a screenshot of the contents of the saves folder, as in, I'd like to see the file names and dates.
I've already copied my Sims 4 save file and put it into the other folder. Then I started the game and saw that my save file was there, so everything was fine. Then I noticed my mods weren't there, and I wanted those too, so I copied my mods as well. Then I had my mods in my game, started the game, and it crashed on the second loading screen. I did the whole thing a second time, and it crashed again on the second loading screen.
I just want to play my save with my mods :(
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