I’ve spent 2 days scrolling through the forum, trying to see if there’s something wrong inside my pc, redownloading, repairing and nothing has helped the crashing. I’ve never had this issue running any game but after downloaded Enchanted by Nature sims in unplayable. I have no mods and put my settings lower to help.
Are they planning on fixing this?
here it is
it finally generated a crash file this time I was trying to replace a lot
ManicPot8to Sorry for the late reply. Your new dxdiag lists the same errors as the old one, so it looks like none of the suggestions cleared anything up. So please try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
If this helps, you can selectively reenable services until you find the culprit, then either leave that disabled or (if it belongs to an app you want to keep using) let me know what it is so we can try to fix the underlying issue.
If the game freezes or crashes in a clean boot, please try again, except with your computer offline. You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.
If this doesn't help either, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 crash. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
When testing, please play in one of the base game worlds, and don't use existing Library items or download anything from the Gallery, to keep things as simple as possible. If that all works fine, you can try an expansion world or a Library/Gallery household build (one at a time) and see how it goes.
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