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WeirdoGamerDude's avatar
WeirdoGamerDude
12 months ago
Solved

Crystal Creations download error

So the new pack only came out a couple of hours ago for me. I bought it and normally my packs automatically download but this one didn't which was fine. However, when I went to manually download it t...
pc
  • EA_Cade's avatar
    EA_Cade
    12 months ago

    Hey all, 

    I've been informed that a fix was pushed live for this issue a few minutes ago, could you please try fully closing the EA app (including the EA Background Service process) and then let me know if you still run into this issue?

    If you're not familiar with stopping a Windows process you can achieve the same result with a full PC restart as well. 

Cataliexo's avatar
Cataliexo
12 months ago

February 29th - I did the update today for The Sims 4 it required me to do right after purchasing the new stuff pack. Then as I tried to install the Crystal Stuff Pack, the pack remained on "paused" status on the EA app. I resumed and it gives me a "error unknown" message, I click retry and nothing happens.

I have followed the clean install (for both games and app) with the revo clean up as recommended on another post here but nothing still. I did this 4 times. One Drive is also not signed in as I saw this could be an issue, same for malware programs. I am running out of options and need help to be able to play my game again. Help anyone?

  • DanoKrum's avatar
    DanoKrum
    12 months ago

    I have the exact same issue, let's hope we get help.

  • bmanahan's avatar
    bmanahan
    12 months ago

    is the EA launcher also trying to download any windows .net framework updates?

    • Cataliexo's avatar
      Cataliexo
      12 months ago

      Last time I checked earlier, there was no updates queued up even after fresh EA App install for Windows Framework. PC was up to date fully, same after EA app install :/

      • EA_Solaire's avatar
        EA_Solaire
        Icon for Community Manager rankCommunity Manager
        12 months ago

        Hey all,

        Please try the following steps to clear up this error:

        • Open task manager, locate EA Background Service, and end task
        • Clear the cache for the EA app
        • Run the EA app as an administrator 
        • Check for any background applications blocking the EA App
        • Try lowering your User Access Control Settings:
          • Close the EA app
          • Click the Windows button and type "UAC" in the search field
          • In the User Access Control window, click and hold the slide bar —slide it to the lowest setting available
          • Click Okay the bottom of the window
          • Open the EA app client and try starting the download again

        If these steps don't help, please run an EA Error Report following the steps here, and provide your Report ID in this thread so we can investigate further. Thank you! 

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