Forum Discussion

crinrict's avatar
crinrict
Hero+
5 years ago

[CURRENT ISSUE] Anti-Virus blocking User Folder (Screenshots/Gallery/Mods..)

There's currently an issue where some virus programs (namely AVG and AVAST) are blocking the user folder. There are several symptoms currently for this issue Taking Screenshots and Videos doe...
pc
livesixsmurf's avatar
livesixsmurf
5 years ago

 Hello i re-downloaded origin to play Sims 4 under the same email on a new computer and when i opened the game, the gallery would not work;  both my saves online and the open gallery all show red X'ed out for the items, saying the file cannot be found. I have both reset origin and my sims 4 folder and the problem still has not gone away. I would like some help in figuring out the problem and finding a solution as soon as possible, cause playing without the gallery feeling very disconnected. Please help me and Thank you .

  • crinrict's avatar
    crinrict
    Hero+
    5 years ago
    @livesixsmurf Are you using Avast or AVG ? Try suggestions in the first post

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