Forum Discussion

crinrict's avatar
crinrict
Hero+
6 years ago

[CURRENT ISSUE] Anti-Virus blocking User Folder (Screenshots/Gallery/Mods..)

There's currently an issue where some virus programs (namely AVG and AVAST) are blocking the user folder. There are several symptoms currently for this issue Taking Screenshots and Videos doe...
crashing
guides
launching
pc
ShePlaysTheGames's avatar
ShePlaysTheGames
Seasoned Novice
6 years ago

I have added those files as exceptions in AVG, deleted both my Origin and Sims 4 cache files, and tried with a completely new, unmodded Sims 4 folder and my gallery is still showing as all red X's. I'm not really sure where to go from here as far as other fixes. Any advice?

  • crinrict's avatar
    crinrict
    Hero+
    6 years ago

    @ShePlaysTheGames Could you try adding the doc folder as well. Not sure how that would work though.

    @SASSYTOLAND1 Glad to that worked for you. Are you using Avast or AVG ?

    I merged your post with the master on the issue. I'll add your suggestion to the first post.

    • ShePlaysTheGames's avatar
      ShePlaysTheGames
      Seasoned Novice
      6 years ago
      @crinrict I found my issue. Typing in the folder path didn't seem to do it, but clicking the browse button and manually filtering down to select the applications did. (The typed version was the exact same path but for some reason didn't seem to trigger correctly.) If anybody else with AVG is having the same issue they might want to try browsing instead of typing.

      Thank you so much for all the help!
    • cookies897's avatar
      cookies897
      5 years ago
      @crinrict Didn't work still looking to update I use mcafee
      • crinrict's avatar
        crinrict
        Hero+
        5 years ago
        @cookies897 I see you solved it. Your issue was different from this :D

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