Forum Discussion

Hero+

5 years ago

[CURRENT ISSUE] Anti-Virus blocking User Folder (Screenshots/Gallery/Mods..)

There's currently an issue where some virus programs (namely AVG and AVAST) are blocking the user folder. There are several symptoms currently for this issue Taking Screenshots and Videos doe...

ThePlainBuilder

5 years ago

My gallery had looked like this for 19 hours.
At first I thought it was an error, and that gallery was just down, but no one else I've talked to is having this problem.
I tried waiting, but 19 hours in, it still looks like this.
I have repaired my game, but it didn't change.

I have no clue who to contact or what to do ☹️

wallisdj
5 years ago
Mine looks like that as well. And then, Connection is Required. About every two minutes or so.
- crinrict
  Hero+
  5 years ago
  @wallisdj @ThePlainBuilder
  
  That looks like this issue: https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Anti-Virus-blocking-User-Folder-Screenshots/td-p/9572695/jump-to/first-unread-message
  
  Can you try the suggestions on that post ?
  - wallisdj
    5 years ago
    Have followed the instructions. Will reply again after I open Sims 4. Thank you.
DatRetha
5 years ago
exactly