Forum Discussion
7 years ago
@crinrictSince the update, my sims look do not look like my sims. One of my sim looks like she has a weird tattoo all over her face and body. It is so disturbing. The other sim is has questions marks all over his red and white body. What's going on? I want to enjoy playing again. Help.
Thank you.
kreatora
7 years agoHero (Retired)
@LibrahNation
- Try to fix the game in Origin
Origin/My games library - right-click on TS4 - option: Repair game.
You have to wait until Origin will fix all packs, not only the base game.
- If it will not work try doing a factory reset as is described in this post:
https://sims4.crinrict.com/eng/2014/09/resetting-the-game-to-factory-settings-without-reinstalling/
- If it will work also, could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the text file to your post directly in option "Reply" - not Quick Reply
I don't work for EA
- Try to fix the game in Origin
Origin/My games library - right-click on TS4 - option: Repair game.
You have to wait until Origin will fix all packs, not only the base game.
- If it will not work try doing a factory reset as is described in this post:
https://sims4.crinrict.com/eng/2014/09/resetting-the-game-to-factory-settings-without-reinstalling/
- If it will work also, could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the text file to your post directly in option "Reply" - not Quick Reply
I don't work for EA