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jl3679's avatar
jl3679
Rising Novice
25 days ago

Just keeps spinning.

Hi. I have had nothing but issues with my Sims4 game for the last 8 months. It continually crashes. I have completely uninstalled the game and reinstalled it. That worked for 2 weeks and now when i load the EA app it is extremely slow to load and flashes blank black screen and then the app loads. When i start the Sims4 game it the screen flashes a white screen with black lines on the bottom that flashes like 5 times than goes to the main Sims4 screen. It will then go to the main Sims4 game but the Live mode will not work. Also when I click on "resume game" it just goes to the load screen and just keeps spinning. I have had it sit for 10 minutes and it keeps spinning. I am going thru complete withdrawel from my Sims. I play to keep my mind off my extreme pain but constantly having issues. I have never had these issues when Sims was with Origin. Ever since it went to EA app I have had nothing but problems. Game is constantly glitchy. I just want to play my game. I am NOT a normal gamer where I know computers. I just want to start my game and play it so I do not understand folders and documents. I talked to Customer Service and they were extremely rude and not helpful. I just want to play my game please. I have sent at least 6 EA error reports.  

 

ea app
lag
launching

3 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    25 days ago

    jl3679​  If you haven't already, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just see which of these problems are still present and let me know.

    If you can't play normally in the clean folder, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

  • jl3679's avatar
    jl3679
    Rising Novice
    18 days ago

    No because I am not technical enough to do that. Thank you for the directions above but it makes zero sense to me. I just want to play my game without constant issues. I do not understand moving documents or anything. I just want to click on my game and play it. The last 6 months have been a nightmare. I never had these issues when Origin was the app. Since EA near constant issues. I have already completely uninstalled and reinstalled it and it lasted a whole week before the next issue. I beleive it is an issue with the EA app itself and its bad servers and not my computer. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    17 days ago

    jl3679​  It's not clear from your description whether the problem is the EA App, Sims 4, or your user data.  That's why I asked you to test, to find out either way.  I can't help you if you don't do that.

    Moving a folder is as simple as dragging and dropping.  Or you can rename the folder instead.  If this or running a dxdiag is beyond your skill set or comfort, maybe you can ask someone for help.  But I'm flying blind without more information.  And in case it's not clear, I don't work for EA; I'm a volunteer doing this on my own time.

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