LizaBond That sounds like this issue:
Fairy Garden digital content error | EA Forums - 12331060
It's an EA App issue that should be addressed sooner or later, hopefully sooner given that it's affecting a lot of players with pre-orders.
In the interim, you can try deleting the folder for EBN and reinstalling it. Close the EA App and kill the EABackgroundService in the Task Manager's background processes list. Open [install location]\The Sims 4, here by default:
C:\Program Files\EA Games\The Sims 4
Delete the EP19 folder, then clear the EA App's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
and reinstall the pack, which you can do via Sims 4 > Manage > Manage add-ons.
Thank you, now the problem is fixed
