My app wont download the fairy garden digital content. I've cleared my cache and logged in and out. Removed mods as well and still nothing.
CM edit: edited title for clarity.
Hey all,
This issue should now be resolved- please be sure to cancel the queued download in the EA app and try the repair or install again.
If you still see an error after canceling and trying a fresh repair or install, please let us know!
I pre-ordered the Enchanted by Nature pack two weeks ago and downloaded it today. Then I got a message saying an update was required. During the update the EA App paused the update on The Sims 4 Fairy Garden Digital Content and said "Game ownership disabled or deleted. We've paused the download because you don't own this title." The same thing happens when I repair the game. I am on an iMac running MacOS Sequoia.
Came here to say mine is doing the same! ugh so sad! 😞
Community ManagerHi ameliapritt94 cocojustsmile wthelotus
Are you seeing the Fairy Garden extra content in your game despite this error?
Yes and I got charged for it 😭
Try repairing the game
I think I had a similar issue when I installed the pack, but it everything was in the game when I went in. However I continue to have issues with repairing the game as it gets stuck at the bonus digital content for Enchanted by Nature every time I try to repair, at which point I have to do an EA app recovery to stop the repair so that I can go into my game.
Best regards,
Jennifer
Community ManagerHi MapleSimmer
Just to clarify- you are seeing the extra content for this pack in your game? You should be seeing the Lofty Leaf Pond, Luminous Mycena Lantern, and Disguised Dwelling Fairy Home.
I just downloaded Enchanted by Nature. I opened up my game, made a new file, made a new character smoothly, but when it was time to open the world of Innisgreen, the screen was completely white. I’ve had this happen before—so I removed all cc, moved all save files and tray files to a safe spot, and then went into the EA app and chose “repair game.” Everything repaired up until the new expansion pack, in which a window opened saying “Game Ownership Not Found” (seen in screenshot below). What do I do??
Tried multiple times, done before and after logging in and out and after i cleared the cache. Orginally the world from the enchanted pack wouldnt load but that fixed once i cleared the cache. still no change with the content
I have the extra content
