[CURRENT ISSUE] Sims 4 already running
Overview
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This is a common error that is usually caused when Sims 4 cannot access the user folder in Documents > Electronic Arts. It can also be triggered by outdat...
Forum Discussion
@puzzlezaddict You've literally been a lifesaver with all troubleshooting. You're on every post and for that, I thank you for your services. A true hero.
Now.... I am still having issues where my EA app shows a Sims 4 game is already in progress and yet, nothing is open. Would you mind helping? I'm not super tech savvy. I have a brand new CyberPC with a bunch of space. I'm attaching my DxDiag in hopes that this info helps.
Again, you're awesome. I appreciate literally ANY advice you can give me.
@shelly_CHS13 First of all, please undo the compatibility setting you've applied to Sims 4. It's not required and can complicate troubleshooting.
Please also uninstall and reinstall the EA App, which is throwing errors.
Please let me know whether OneDrive is running, even if you don't use it, and how full it is.
And finally, please list the full file path to your Documents folder. Open a File Explorer window, right-click the Documents folder (the one with its own special icon), select Properties > Location, and list the path you see. If you don't see a Location tab, let me know, and find the file path under General. You can write [username] instead of your username if you want, but please leave the rest of the file path intact.
