[CURRENT ISSUE] Sims 4 already running
Overview
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This is a common error that is usually caused when Sims 4 cannot access the user folder in Documents > Electronic Arts. It can also be triggered by outdat...
Forum Discussion
@Nyythajointt Thanks for the dxdiag, which shows the immediate problem: your C drive is almost completely out of space. Given how small the drive is, you really can't have anything on there except for Windows and a few small apps: browsers, game launchers (but not the games), Spotify, that sort of thing. Everything else needs to be on your external drive. If you need help moving files or apps, let me know what they are and what's giving you trouble about the process.
Once you've cleared as much space as possible, let me know whether you're still getting the same Sims 4 error, and we can go from there. Please also list the current free space on C, which you can see by opening a File Explorer window and clicking This PC in the left panel.
most of the apps that are installed are the windows app , i have just deleted instagram and will be deleting textnow
@Nyythajointt What's the Sims 4 updater in your first screenshot? I don't recognize it.
For your internal drive, it looks like Sims 4 itself is taking up almost all the space not occupied by Windows, so your best bet is to uninstall it and reinstall on the external drive. That alone should take care of the storage issue. Please create a folder on the external where you'll install Sims 4, for example D:\Games, rather than trying to install straight onto D.
i have the sims 4 on my external drive as well as the EA App installer / EA . and the sims 4 updater is something that detects broken mods and ccs in the game , it quickly repairs the game and updates the game up to date , it doesn't interfere with the sims 4 game itself , i've been using it for a while now
@Nyythajointt Are you sure Sims 4 isn't installed on your internal drive too? I can't tell from your screenshots, but you do have 27 GB of apps installed internally, so please review that list and figure out what's taking up all that space if it isn't Sims 4.
the ea app installer is a file so its not appearing here
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