Forum Discussion

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

[CURRENT ISSUE] Sims 4 already running

Overview jump to:  Workarounds This is a common error that is usually caused when Sims 4 cannot access the user folder in Documents > Electronic Arts.  It can also be triggered by outdated or...
null
crashing
guides
launching
pc
tiffy_is_here's avatar
tiffy_is_here
New Rookie
9 months ago

I made a new Windows admin account and tried playing the game in a fresh state, I tried three times and the game crashed every time I clicked on the main menu to create a new save

  1.  First time with internet, the game launched but showed the sims delivery error, and crashed after I clicked "new game." this crash is labeled 13136.dmp 
  2. Without internet in offline, there was no delivery error. It crashed after i pressed "new game." this crash is labeled 20280.dmp
  3. I tried again in offline mode, and it still crashed. This crashed is labeled 22424.dmp

Here is the google doc folder full of the crashes. The first one listed as 5372.dmp is from my personal (and only) Windows account that occurred a few weeks ago when I had the SDX error back then (it is also the only dmp file in the folder). The remaining files are from the new Windows admin account

https://drive.google.com/drive/folders/1ZalbeT9CJkG_6mvPnGNPqIKTpheeHGP5?usp=sharing

Do I go back and try to fix the SDX error in the new windows account next?

puzzlezaddict's avatar
puzzlezaddict
Hero+
9 months ago

@tiffy_is_here  Sure, try to fix the SDX error in the same way, but it shouldn't have caused the crashing while your computer was offline.  I'll take a look at the dump files soon; I'm away from my Windows install right now but shouldn't be for long.

  • tiffy_is_here's avatar
    tiffy_is_here
    New Rookie
    9 months ago

    I had put this off for almost a week due to midterms, but when I launched the new Windows admin profile today I didn't get the SDX error anymore, and I managed to finish the last week of the Reaper's Rewards event smoothly. So I then thought to myself if it works on the test profile let me try my main one again.... and my sims game launched. The only things that I noticed is the slower loading time (due to my mods) but other than that, I can actually play now?!

    I'm a little confused because I didn't really do anything to fix it between my last post and this post, the only factor I could think of is that during the past week my PC needed to download and install 2 new Windows updates. Maybe that was the case? 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    9 months ago

    @tiffy_is_here  That could absolutely be the reason, but it's hard to say with the information available.  Still, the important point is that you can play now.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,484 PostsLatest Activity: 5 minutes ago