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puzzlezaddict's avatar
puzzlezaddict
Hero+
2 months ago

[CURRENT ISSUE] Sims 4 Problem With Your Game's Setup

Overview There is a problem with your game's setup.  Please reinstall your game. This error has multiple known causes and, at the time of this writing, at least one unknown cause.  So if you're n...
crashing
guides
launching
K4iSumi's avatar
K4iSumi
Newcomer
3 months ago

Please Help! I have tried updating the game in steam but still not updating to current patch. After i have updated, I reopened it and then got this error message. I have already reinstalled the game 2 times already and it doesn't fix anything. Also, I have already done the -dx9 thingy but I still have the error message upon opening the game. Doesn't open at all :(

I run my game on PC and its on Windows 11 :DDD

Thanks for the help :((((((((

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 months ago

K4iSumi​  If you're running an N version of Windows, please install the Media Feature Pack:

https://support.microsoft.com/en-us/windows/media-feature-pack-for-windows-n-8622b390-4ce6-43c9-9b42-549e5328e407

If you're not running an N version, or you're not sure, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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