[CURRENT ISSUE] Sims 4 Unable to Start, Already Running

Overview jump to: Workarounds This is a common error that is usually caused when Sims 4 cannot access the user folder in Documents > Electronic Arts. It can also be triggered by outdated or...

crashing

guides

launching

puzzlezaddict

Hero+

2 years ago

@inuyasharules659 The Sims 4 folder isn't reappearing because the game won't launch, which is to be expected. What happens when you try to play? If you see an error, please post a screenshot.

Either way, please also run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/