Forum Discussion
@keinluigi Does it help to simply remove UserSettings.ini, inside Documents > Electronic Arts > The Sims 4? This is the file that stores data on the daily login rewards you've claimed, and the only thing I can think of that would be sensitive to dates starting a couple of days ago.
But thanks for your suggestions.
- puzzlezaddict2 years agoHero+
@keinluigi I don't understand either, but three people in a short time frame suggests something strange is going on, and that was my first thought. It would still be helpful to confirm that the files in your Sims 4 user folder aren't related to the issue, i.e. by removing them temporarily. If nothing else, it will help eliminate some possibilities.
- Anonymous2 years agoNot applicable@puzzlezaddict I compiled a list of what I tried
1. Used options EA app updater and App recovery, repaired game via EA app > game won't launch ('already running')
2. Set exceptions in Windows Defender > game won't launch
3. Reinstalled EA app > game won't launch
4. Removed UserSettings.ini from The Sims 4 folder > game won't launch
5. Set computer date back to june 1st to launch the game and create a completely new folder > game launched!
6. Set date back to current date > game won't launch
7. Uninstalled game completely and deleted The Sims 4 folder from documents, reinstalled the game > game won't launch- Lizzychicago1 year agoSeasoned Ace
I tried to get my game to start up and this is all happening to me now. I've done all the suggested fixes and still nothing. I get the "Game is already started" or whatever that message is. When I hover over the EA APP icon it shows a white screen with a little blue square thingy in the middle. I've never had problems with this game before. This is ridiculous. Is this tied to that whole updating EA APP thing 'cos mine is up-to-date, I checked. How would I even set the date back to get it to work and will it just stop working again when I get to this date? Look, this game is my happy place, if I can't access it, I'm not going to be a happy person! WHY does this app not work?!!!
- Anonymous2 years agoNot applicable@puzzlezaddict I don't know what happened or changed but TS4 and TS3 both launch again now!
- puzzlezaddict2 years agoHero+
@keinluigi I don't know either, but possibilities include a change in the EA App and an update to your antivirus, whether it's Windows Defender or a third-party program. The important thing is it's fixed now.