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@Destroyer1941 Can you repair the game now? If not, I would recommend uninstalling it and the EA App with Revo Uninstaller. For Sims 4:
- Put aside your Sims 4 folder in Documents\Electronic Arts and rename it to something that doesn't include the words "Sims 4."
- Download Revo Uninstaller (the free version is fine) from here.
- Launch Revo, select Sims 4 from the list, and click Uninstall.
- Cancel the system restore point; you don't need it.
- Once the game is uninstalled, select "Moderate" under "scanning modes," and click Scan.
- Review the list, in case there's something you want to save; otherwise, click Select All, and then Delete.
- Close Revo, and restart your computer.
For the EA App:
- Launch Revo, select the App, and click Uninstall.
- Cancel the system restore point.
- The EA App may open a window. Click Uninstall, then in the Revo window, click Moderate under Scanning modes, and click Scan.
- Revo will present a list of registry entries. Click Select All, then Delete: you don't need or want to preserve these entries.
- For the leftover files and folders, click Select All, review the list and deselect anything you'd like to keep (this is unlikely, but it's worth checking), click Delete, and you're done.
- Close Revo, and restart your computer.
Install the EA App, then create a new folder into which you'll install Sims 4. The folder should be on the root level of the drive of your choice, for example C:\Games is fine, but not C:\Program Files\Games.
If the repair worked, but you still can't play, please create a new admin Windows account. Make it local, as in, don't link it with your Microsoft account. You'll be able to (try to) launch Sims 4 without reinstalling anything. Let me know how it goes.
- puzzlezaddict2 years agoHero+
@Destroyer1941 Please let me know what antivirus you use. Please also run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
- 2 years ago
The anti virus I use is the basic Windows one.
- puzzlezaddict2 years agoHero+
@Destroyer1941 If you repair the game right now, does it work, or does it get stuck? I don't think a repair will help, but if the repair isn't working, that points to an overall problem with the game's program files.
For good measure, please also run a virus scan. I'm not saying your computer definitely has a virus, only that at this point, it's worth checking. Download Malwarebytes (the free trial is fine) from here:
https://www.malwarebytes.com/mwb-download
Open it, click Scan > Custom Scan > Configure Scan, check all the boxes both for all scan types and for your C drive, and let it do its job. This could take anywhere from a few minutes to several hours, depending on the amount of data and whether the scan finds anything, so you may want to set it to run while you're doing something else. Please attach its report so I can take a look.
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