@mahmoudalwasif If OneDrive is running on this computer at all, whether you use it or not, try pausing syncing. You can do so by right-clicking the cloud icon in the lower-right corner of the screen.
If that doesn't help, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.
@NicoleSummerb I've merged your post with another thread about the same error. Please see the above.
Edit: Posts merged with new master thread. Please see the first post on page one for further troubleshooting.
I ended up creating a new user account on my PC and it works on that. I tried everything 😅 Someone said something about a corrupt file on the registry but that goes way above my head.
@NicoleSummerb A new Windows account is one of the known workarounds for this issue, and I'm glad it helped you.
If you'd like to use your existing saves and other user data, you can transfer the files to the new account as well. Open a File Explorer window, click This PC in the left panel, double-click the C drive, and open Users > Public. This folder is accessible from all accounts on the computer. You can drop any files in here while in the old account and retrieve them in the new account, then place them in the corresponding folders within Documents > Electronic Arts > The Sims 4.
hi, i keep getting the same error message and i’ve tried so many things and the last was making a new windows admin account but when i put my old info and saves in i still get this message. would appreciate help otherwise i’m just going to have to stop playing. i’ve attached a photo
@GloriousHeadFck For the error code, please use this thread:
https://answers.ea.com/t5/Bug-Reports/OPEN-Error-code-102-122-a0adad34/m-p/13293911
If you need more help with the "game data missing or damaged" error, please reply in this master thread here.
