@Destroyer1941 That looks right, and Malwarebytes still didn't find anything. That's good of course, but it means that I'm almost out of ideas here. I still think a repair install is the next step. And after you run one, I'd create another new Windows account and try playing there, and if that doesn't work, reinstall Sims 4, again into a new folder you create for this specific purpose.
The point here is to go back and try the simpler interventions after running the repair install in case it only fixes the problem going forward, but your current install is still affected.
I also tried to create a new account but I don't know what to do anymore.
