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puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

[CURRENT ISSUE] Sims 4 Unable to Start, Game Data Missing or Damaged

Overview jump to:  Workarounds Unable to start: Cannot start because game data is missing or damaged. If you have Mods installed please remove them and try again. If not, please repair or reinst...
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crashing
guides
launching
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
1 year ago

@MsKayCeeSim52  The fact that the new account worked is a great sign.  For the main account, try uninstalling the EA App with Revo Uninstaller (the free version is fine) and reinstalling it.  If the App still doesn't work, that's its own issue, but if it does at least load properly, try again to play Sims 4.

If the game itself still won't load, with the App working, you can try a couple of troubleshooting steps in this thread:

https://answers.ea.com/t5/PC/CURRENT-ISSUE-Sims-4-already-running/m-p/13276380

specifically the steps move/restore location of Documents and and reset permissions sections.  Much of that guide overlaps with this one, but not everything.

MsKayCeeSim52's avatar
MsKayCeeSim52
Seasoned Traveler
1 year ago
@puzzlezaddict Alas, it still doesn't work on my original account. I've spent way too much time on this stupid thing, and I'm beginning to get REALLY annoyed at it. If I want to play the Sims, I'll just log into the new account. My head is hurting from all these "fixes". The words just start running together and I can't sort it out.

Thank you so much for your help. I can at least still play the game, albeit the long way around. 😃 Thanks again!

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