I can't start up The Sims 4 through the EA app or clicking on the shortcut on my PC.
I have tried repairing it on the EA app, I have uninstalled everything regarding the game from my computer and reinstalled it. Tried repairing it again. Uninstalled everything, shut off my computer, turned it back on, redownloaded, and it still wont start. I have been trying, with no luck, for almost a month now. I'm at my wit's end...
I don't have any mods or CC, I never have. I only have the add-ons sold on the EA store. I've never had any issues with it in the last almost 10 years of owning the game.
Justinred2424 Do you have Steam family sharing enabled, or a similar feature? If so, disable it.
Otherwise, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs.
If you still can't play, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
