Community Manager@deblake60 Just to be thorough, please disable your antivirus (temporarily), repair the game, and try again. A few AVs are especially stubborn these days.
If that doesn't help, please post a screenshot of the error, for reference.
I disabled the AV and I open the launcher. Tried to launch Sims 4, but got the same error.
@deblake60 With your antivirus disabled, does it help to repair Sims 4 and run the EA App and the game as an admin? Right-click the App's desktop shortcut to see the option. For Sims 4, you'll want to specifically find TS4_x64.exe in [install location]\The Sims 4\Game\Bin.
If this doesn't help, are you signed into an admin Windows account? And what antivirus do you use? (There are a few players with the same error; I'd like to know if there's a common factor among you.) I'd also like to see a dxdiag; you can attach one to a reply here.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
I am logged in as Admin on my PC.
I use AVG and MS Defender (well, Defender is pretty well forced on me). I uninstalled AVG thinking that may help.
I rebooted about a hundred times.
As for the TS4_X64.exe it is already on my desktop from a suggestion someone else had provided. I did make sure that I had full access and even Admin Rights.
I ran the dxdiag as you requested.
I even made sure all my drivers were up to date.
This is very troubling and frustrating.
I do appreciate all that you are doing for me.
@deblake60 Please disable Game Mode and Game Bar, under Windows Settings > Gaming. A component of one of these crashed at least once, so it's worth trying.
Please also uninstall the EA App with Revo Uninstaller (the free version is fine), and restart your computer before reinstalling the App. Choose the Intensive scanning mode if Revo asks. Use a fresh copy of the App installer.
And just because it's simple to do, try forcing the game to open in windowed mode. Open Options.ini, in Documents > Electronic Arts > The Sims 4, search for fullscreen , and set it to 0 (zero).
Please try both with and without the -dx9 command line argument.
If none of this helps, please create a new admin Windows account and try playing there. Make it local, as in, don't link it to your Microsoft account. You'll be able to (try to) launch Sims 4 without reinstalling anything.
The next step would be to clean-uninstall Sims 4 with Revo as well. Be sure to rename the Sims 4 user folder, in your main Windows account, so Revo doesn't nuke it as well, that is if you'd like to preserve your saves and other user data. When reinstalling the game, create a new folder on the root level of the drive of your choice, for example C:\Games is fine, but not C:\Program Files\Games, and install Sims 4 there.
