Tothe3nd As a side note, a dxdiag is a system report, not a live debugging tool, so it doesn't matter when you run it as long as you run it after the first signs of trouble. (The Windows Error Reports at the end are often informative, so it's helpful for those to include any errors related to the problem at hand.)
The WERs in both of these dxdiags are purely crashes of the Desktop Window Manager, which could explain the Sims 4 crashes. The next troubleshooting step for this kind of problem is a clean uninstall and reinstall of the graphics driver, as described here:
If this doesn't help, could you test the GPU in a different computer? Given how low the power draw of an RTX 3050 is, you could probably install it into almost any system, certainly any that has at least one available 8-pin supplementary power connector. This would be the easiest way to test the card itself, assuming the system it's in is otherwise in working order. If that system currently has an AMD or Intel card, you'd need to DDU the driver, as above, before installing the Nvidia driver, and DDU again to go back to the original driver. But if the system already has an Nvidia GPU, there's no need to touch the driver.
puzzlezaddictSorry for taking so long to reply. Did both things, in order. A clean uninstall and reinstall of the graphics drivers was done for the RTX 3050, and that seemed to help for about a week. Then the crashing issue described earlier came back, taking less and less play time to happen. After that, I switched the RTX 3050 with my own RTX 2070 and made sure both units had a clean uninstall and reinstall of the graphics driver before switching them. The RTX 2070 worked for about a month before my SO experienced the same crashing problem as before. Last week was the last time that they attempted to play Sims 4, and the black screen occurred after only five minutes. I am not sure what else to do at this point.
Attached is the dxdiag taken today.
