2 years ago
DLC present in folder, but not in game/downloads/purchases
I went to confirm that Id gotten the dlc Backyard Stuff, when I noticed that my previous download & install of First Pet Stuff and Romantic Garden stuff had disappeared. After some investigation, I also noticed that my Holiday Celebration stuff had also been uninstalled, though I could immediately rectify it through the nature of the pack. I found the files in the program folder under ea games/sims 4, however there is not means to reinstall these through the app. They do not appear in the download queue at all.
I've attempted to:
- restart app / system
- OneDrive/Cloud was disabled as part of the first system startup, and was not active at the time of download
- repair the game
- clear cache
- multiple log in / outs
because the dlc no longer appears in my purchase history, I cannot reinstall it through this method.
System: WIndows 11 (Surface 7 Pro)
Mods: No