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718ea852aead079's avatar
718ea852aead079
2 years ago

DLC present in folder, but not in game/downloads/purchases

I went to confirm that Id gotten the dlc Backyard Stuff, when I noticed that my previous download & install of First Pet Stuff and Romantic Garden stuff had disappeared. After some investigation, I also noticed that my Holiday Celebration stuff had also been uninstalled, though I could immediately rectify it through the nature of the pack. I found the files in the program folder under ea games/sims 4, however there is not means to reinstall these through the app. They do not appear in the download queue at all.

I've attempted to:

  • restart app / system
  • OneDrive/Cloud was disabled as part of the first system startup, and was not active at the time of download
  • repair the game
  • clear cache
  • multiple log in / outs

because the dlc no longer appears in my purchase history, I cannot reinstall it through this method.

System: WIndows 11 (Surface 7 Pro)

Mods: No

pc

3 Replies

  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @718ea852aead079a,

    I'm not seeing that you've ever had those specific DLCs attached to this account, it sounds to me like you have potentially 2 accounts that need merging together.

    If you can reach out to us at Help.EA.com, an advisor should be able to find these accounts and resolve this for you pretty quickly.

  • 718ea852aead079's avatar
    718ea852aead079
    2 years ago

    do you have a direct link? Ive already spent several hours in a link loop trying to solve this myself/contact support before posting, and I'm currently quite frustrated with the inefficiency of the existing help site's contact options. Ive only got the one account, though it did recently make me validate my email again so perhaps that is the issue.

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