Forum Discussion

PL-Zajac's avatar
PL-Zajac
2 years ago
Solved

Double payment- The Sims 4 expansion packs

I can't find any proper mean of contacting you- no e-mail address, no one answering on your chat. No one answering on your fb page either, very basic and unhelpful bot on X. I want to talk to a human, I want a normal e-mail adress.

THESE PAGES ARE NOT HELPFUL, DON'T RECOMMEND ME GOING THERE:

https://help.ea.com/en/help/faq/using-ea-help/

https://help.ea.com/pl/help-home/

I'm trying to resolve my matter for almost 1,5h now so please just get it fixed it here. I have two double payments for The Sims 4 ex. packs. I want my money back.

pc
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    Hi there @PL-Zajac 

    Here on the forums we don't have access to your account information or billing details, so we're not able to process a refund on AHQ.

    However, if you've been charged twice for a purchase, the live support team can take a look and get a refund processed for that extra charge. In order to contact live support, you can use the link here. 

    You'll want to select EA app as the product, then Orders-> I want a refund. From there, you'll see the current available contact options. 

3 Replies

  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    2 years ago

    @PL-Zajac 

    This is a user help user forum we can not access your account. You need to contact Support. I would wait until Monday to try again During the weekend not many people will be at work.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there @PL-Zajac 

    Here on the forums we don't have access to your account information or billing details, so we're not able to process a refund on AHQ.

    However, if you've been charged twice for a purchase, the live support team can take a look and get a refund processed for that extra charge. In order to contact live support, you can use the link here. 

    You'll want to select EA app as the product, then Orders-> I want a refund. From there, you'll see the current available contact options. 

  • PL-Zajac's avatar
    PL-Zajac
    2 years ago

    So you’ve sent me a link to a page that I stated in the very beginning is not helpful? I’m going in circles there, there is no option to talk to anyone and besides that it’s about returning the game, not about double payments, so it says I don’t qualify for getting a refund because too much time has passed. 

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