Forum Discussion

LennySims2's avatar
LennySims2
2 years ago

Downloaded sims over steam, and won't play

I posted this under a different thread but it's last message was in April so I'm posting it on a new thread

So I downloaded Sims 4 from Steam, and it required me to make an EA account so I downloaded the EA app too. However when I click play on either of them, it just tries running it for a few seconds and for a split second, a loading window pops up and then disappears and whatever app I clicked play on just returns to normal as if nothing happened. The Repair option isn't there on my EA app (Just the options 'Play' and 'Manage Add-ons') so I've tried the 'Verify integrity of game files' option on steam several times but it hasn't fixed the issue. I've seen online that I should try changing the EA app to make it run as administrator, which I've also done, and hasn't worked. Is there anything else I could try? (This is on a Windows laptop, by the way)

pc

5 Replies

  • LennySims2's avatar
    LennySims2
    2 years ago
    @LennySims2 Oh and, I ran it yesterday for the first time, and after some minor issues, Sims 4 started easily. For some reason it isn't starting today.
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @LennySims2  Did you add any mods or custom content after the game worked, and if so, does it help to remove them?  Even if you'd rather not play that way, it's a useful test.

    Please also let me know what antivirus you use as well as whether OneDrive is running on this computer.

  • LennySims2's avatar
    LennySims2
    2 years ago

    Before I started the game for the first time, I added three free add-ons (and the game worked, that's the weird part). Also, I have a McAfee antivirus and the Microsoft Defender Antivirus. How does one uninstall packs on the EA app or Steam? 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @LennySims2  Try pausing OneDrive syncing, which you can do by right-clicking the cloud icon in the lower-right corner of the screen.

    If that doesn't help, temporarily disable McAfee's real-time scanning:

    https://www.mcafee.com/support/?articleId=TS103263&page=shell&shell=article-view

    and repair the game: open your EA App game library, click Sims 4, and select Manage > Repair.  Try to play before reenabling McAfee.  If it works, set exceptions for TS4_x64.exe and EADesktop.exe.

    As long as you're not doing anything else at the same time, your computer should be safe, but remember to reenable McAfee when you're done.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,599 PostsLatest Activity: 5 minutes ago