Downloading households and lots from gallery results in a message that says there's an error in downloading and to try again later. I've tried everything I could find to fix it: uninstall/reinstall multiple times, move files to desktop, something DNS, repair through Origin, turn off antivirus, download from online gallery on website (when I open game it says downloaded files have been removed), etc.
@sydneyc111 Are you playing on a console? Are you playing the LE version (legacy edition? Are you trying to download from the Origin gallery? Are you playing the Steam version?
@roberta591 I am on PC, how would I know if I am using a legacy edition? I usually launch from Steam but I also have Origin.
@sydneyc111 You're clearly not running the Legacy Edition, otherwise you wouldn't even have the option to open the Gallery in-game, much less start a download that then errors out. What antivirus do you use? Even with exceptions, a few of them are aggressive enough to block elements of Sims 4, and it's possible that some protection on your user folder is blocking any modifications. As an experiment, you could try turning off your antivirus completely; as long as you only open Origin and Sims 4 and reenable it after you're done testing, your computer should be safe.
The other thing to try is using a different internet connection, for example setting up your phone as a mobile hotspot. (Make sure it's using data, not your home wifi.) If that works, you'll know the issue is something about your usual connection.
I just attempted turning off my antivirus (just the one that comes with Windows), switching my computer to a data hotspot from my phone, and tried opening through Steam and Origin. Still the same result
Do you have your game linked to Origin? Is Origin running when you try to download?
@sydneyc111 Please try running both Steam and Origin as an admin: right-click each one and select "Run as administrator."
If that doesn't help, try downloading into a new Windows user account. Make it an admin account; the username should contain only letters and numbers, no special characters or accents. Don't sync with Microsoft or any other services you normally use either.
If that doesn't help either, please post a screenshot of the error you get, as well as a dxdiag; you can attach both directly to a post.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
I can't get a screenshot of the error message, but it only says "Gallery item failed to download. Please try again later."
I'll attach the dxdiag.
@sydneyc111 Your dxdiag lists a few Windows errors, so it's a good idea to run a couple of basic checks on your Windows system files:
Restart your computer, hit Windows key-i, select Update & Security, and click the button to check for updates. If anything installs, restart again.
Did the new user account work? And I should have asked this before, but have you tried a number of different Gallery items? If only some produce the issue, then the cause is likely those downloads rather than anything on your computer.
@sydneyc111 You absolutely do not need to install Windows 11, and frankly there's a good argument to be made against doing so, since it could complicate the troubleshooting process further. If it did end up helping, that would likely be because your current OS is corrupted in some way, but you can address that with a repair install of Windows 10 insteaad. It's not at that point yet though; creating a new user account is easier and less drastic and takes less time.
Let me know how it goes.
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