Downloads from gallery not working
Downloading households and lots from gallery results in a message that says there's an error in downloading and to try again later. I've tried everything I could find to fix it: uninstall/reinstall m...
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@sydneyc111 Please try running both Steam and Origin as an admin: right-click each one and select "Run as administrator."
If that doesn't help, try downloading into a new Windows user account. Make it an admin account; the username should contain only letters and numbers, no special characters or accents. Don't sync with Microsoft or any other services you normally use either.
If that doesn't help either, please post a screenshot of the error you get, as well as a dxdiag; you can attach both directly to a post.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
I can't get a screenshot of the error message, but it only says "Gallery item failed to download. Please try again later."
I'll attach the dxdiag.
@sydneyc111 Your dxdiag lists a few Windows errors, so it's a good idea to run a couple of basic checks on your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the button to check for updates. If anything installs, restart again.
Did the new user account work? And I should have asked this before, but have you tried a number of different Gallery items? If only some produce the issue, then the cause is likely those downloads rather than anything on your computer.
- @puzzlezaddict The only thing that seems like it's coming up is that it wants me to download Windows 11. Do you think that would help? I kind of wanted to keep Windows 10.
I haven't tried the new account yet, I didn't get a chance last night, it seemed more involved than the other thing haha
I have tried a bunch of different things, every time I open the gallery to test it I just try something random on the first page.@sydneyc111 You absolutely do not need to install Windows 11, and frankly there's a good argument to be made against doing so, since it could complicate the troubleshooting process further. If it did end up helping, that would likely be because your current OS is corrupted in some way, but you can address that with a repair install of Windows 10 insteaad. It's not at that point yet though; creating a new user account is easier and less drastic and takes less time.
Let me know how it goes.
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