Downloads from gallery not working
Downloading households and lots from gallery results in a message that says there's an error in downloading and to try again later. I've tried everything I could find to fix it: uninstall/reinstall m...
Forum Discussion
@sydneyc111 Are you playing on a console? Are you playing the LE version (legacy edition? Are you trying to download from the Origin gallery? Are you playing the Steam version?
@roberta591 I am on PC, how would I know if I am using a legacy edition? I usually launch from Steam but I also have Origin.
@sydneyc111 You're clearly not running the Legacy Edition, otherwise you wouldn't even have the option to open the Gallery in-game, much less start a download that then errors out. What antivirus do you use? Even with exceptions, a few of them are aggressive enough to block elements of Sims 4, and it's possible that some protection on your user folder is blocking any modifications. As an experiment, you could try turning off your antivirus completely; as long as you only open Origin and Sims 4 and reenable it after you're done testing, your computer should be safe.
The other thing to try is using a different internet connection, for example setting up your phone as a mobile hotspot. (Make sure it's using data, not your home wifi.) If that works, you'll know the issue is something about your usual connection.
I just attempted turning off my antivirus (just the one that comes with Windows), switching my computer to a data hotspot from my phone, and tried opening through Steam and Origin. Still the same result
Do you have your game linked to Origin? Is Origin running when you try to download?
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