DxDiag
Here is the DxDiag on my laptop:
Forum Discussion
It's not when I try to launch it, it's either when I come back to it after the laptop has been on Sleep Mode, when I start Sims up and load a game from the Main Menu of Sims or when I come back to Sims having used the laptop for something else with Sims minimised – but doesn’t always happen.
It did all that this evening when I turned my laptop on from it being shut down and loading a Sims game.
They both scanned fine; the second one found corrupt files and successfully repaired them.
I'm having trouble finding what I need to find on PC Specialist.
@WallFlower26 Okay, if you restart your computer, open Sims 4, and try to play, what happens? If you want to minimize the game, first put it in windowed or windowed fullscreen mode in game options; don't try to minimize it while in fullscreen, as this can often cause problems.
And just to be thorough, please repair the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair.
If you still get a white screen and crashing, I'll try to help you with the driver situation. But it's difficult for me to know what you should look for without having access myself.
@puzzlezaddictSometimes it plays ok and sometimes it does all the business or just goes straight to the error messages.
Ok I’ll do that in the future.
I’ll do the repair later today.
PC Specialist have online chat service so I’ll see if someone on that can help point me in the right direction.I didn't post the message/s here I received after doing the scans.
@WallFlower26 To clarify a few things:
First of all, your dxdiag does list some errors related to your graphics card drivers, likely the driver for the 1660 ti. Since you're having trouble locating the driver downloads on the PC specialist site, I suggested trying other steps first, because they're simpler. But if those other steps don't help, the driver issue does need to be addressed.
You have a laptop with dual graphics cards: the powerful 1660 ti for gaming, plus the Intel integrated chip for everyday tasks. For most laptops with dual cards, the manufacturer of the laptop will tweak the original drivers released by Intel and Nvidia so that they work better with each other and with the hardware in that particular laptop. So it's best to try to use the drivers offered by PCSpecialist, rather than just downloading a new one from Nvidia. If the newest drivers you can get from PCSpecialist keep throwing errors, you can try installing a driver from Nvidia directly.
If you do not have the newest drivers that PCSpecialist offers, you can merely download and install those drivers. If you do have the newest drivers already, you'll need to do a clean uninstall of at least the Nvidia driver and then reinstall that newest version. I can help with that, but the first question is whether it's necessary. That's why I was asking about the driver dates.
Please try again to find graphics drivers on the PCSpecialist site. If you can't figure out where they are, you could also post on that site and ask. I can offer you an example of what to post there, if you want.
- @puzzlezaddict I reset Sims last night - what’s that do? I phoned PC Specialist but don’t think I got what I asked and wanted.
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