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karolidvo's avatar
karolidvo
New Rookie
2 years ago
Solved

EA app and The Sims 4 won´t launch

Hi everyone,

I have this issue since today where I can´t open the EA app and The Sims 4 at all. When I click on the EA app nothing happens, same with the Sims. I tried restarting my computer but that didn´t help. When I restart the computer, the EA app tries to load but only a small white square in the middle of my desktop pops up, but that´s it. Then when I close the white square, the EA app becomes completely unresponsive when I try to open it again. Not even the white square shows up. 

Thanks in advance for any help!

ea app
  • alliee0's avatar
    alliee0
    2 years ago

    I was having problems also loading my game, lately I’ve been having trouble with my sims 4 in general, I used to be able to just click on my sims 4 icon and the whole game would pop up but then something happened and now I have to log into EA and then i can open sims 4. I had to download some other extension of the EA app, called “EAappinstaller” something like that (I’m not very good with computers, i literally have no idea how i got this but all I know is it works) when I was having problems not being able to open sims 4 or the EA app, I clicked on that extension since it’s a different icon on my desktop and it gave me the option to repair the EA app. It ran a report, instructed me to restart my computer and then everything was fine from there. I wish i could give a more detailed response but I literally have no idea how I did this lol

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  • alliee0's avatar
    alliee0
    Seasoned Newcomer
    2 years ago

    I was having problems also loading my game, lately I’ve been having trouble with my sims 4 in general, I used to be able to just click on my sims 4 icon and the whole game would pop up but then something happened and now I have to log into EA and then i can open sims 4. I had to download some other extension of the EA app, called “EAappinstaller” something like that (I’m not very good with computers, i literally have no idea how i got this but all I know is it works) when I was having problems not being able to open sims 4 or the EA app, I clicked on that extension since it’s a different icon on my desktop and it gave me the option to repair the EA app. It ran a report, instructed me to restart my computer and then everything was fine from there. I wish i could give a more detailed response but I literally have no idea how I did this lol

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    karolidvo  Try uninstalling the EA App with Revo Uninstaller (the free version is fine).  Restart your computer before reinstalling.  If you use a third-party antivirus, set an exception for EADesktop.exe as well.

    The Sims 4 issue may be entirely due to the EA App issue.

  • 74yfpc94tkz3's avatar
    74yfpc94tkz3
    New Novice
    2 years ago

    Oh, that's a pity! You could also try stopping the service by clicking 'Stop' if it's not greyed out, and then run it again by clicking 'Run.' Unfortunately, I need to do this every time I want to play The Sims — so much fun! 😑

  • fluffisnuffs's avatar
    fluffisnuffs
    Seasoned Rookie
    2 years ago

    I had a similar issue but my problem could only be solved through task manager and terminate the "EA Background" and everything connected to EA - then it worked - though we are a large amount of simmers who can't use the game at the moment because of the latest updates.

  • Rachnbaked's avatar
    Rachnbaked
    Newcomer
    2 years ago

    I have been having this issue all day. I have even uninstalled EA Games and Sims 4 and reinstalled and no luck. I have cleared the cache, repaired the game, tried it all in this comment section and nothing. Did we find a fix?

  • Dannelore's avatar
    Dannelore
    Seasoned Newcomer
    10 months ago

    So am I to understand that the only solution has to do with having an internet connection? Honestly, this is a game that does not need one so I play it on a computer that I do not connect to the internet. Why can I not play an offline game?

  • FruitSGT_Oranges's avatar
    FruitSGT_Oranges
    Newcomer
    9 months ago

    Why would I clear the cache of a service I just reinstalled to play a single title? Sounds like you don't know what you're talking about to me.

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