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ZedKGaming's avatar
ZedKGaming
3 years ago
Solved

EA App claims packs are installed, yet they are not

Help me, the EA app is not installing my packs! It claims it installed them, but the game says I do not have them downloaded, and they are not in the game files. What can I do?

pc
  • fantuanss's avatar
    fantuanss
    3 years ago

    @ZedKGamingI have this problem before too and see if this is your problem: having both sims 4 and CAS demo installed.
    The EA app has technical difficulties to distinguish The Sims 4 and CAS demo. Go to the demo's install folder, remove the pack's file, rename the demo's folder (add - or something), and re-download the pack. Do not uninstall cas demo, ea app no longer let you re-download it. But ea app will still let you run the the demo.

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  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @ZedKGaming  Please clear the EA App's cache:

    https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/

    and repair the game: open My Collection, hover over the Sims 4 icon, click the three dots, and select Repair.

    If you still can't download the packs, please launch Sims 4, let it load to the Main Menu, quit, and launch it again.  This sometimes forces the App to start downloading any missing packs.

    If this doesn't help either, please let me know which packs are missing and which launcher you originally used to install them (Origin or the EA App).  If you own any content through Steam, please say so as well.

  • ZedKGaming's avatar
    ZedKGaming
    3 years ago

    Well, I used Origin to download all the packs I could, like Cottage Living, but I can't download Get To Work from the EA App (the reason why I am using the EA App for this pack is because I got it from Game Pass and that isn't compatible with Origin) because I press Download, and it says it downloaded, but there is nothing from that pack in the game files. And if I clear the EA App's cache, it claims it is uninstalled and I try to download it again but same thing.

  • fantuanss's avatar
    fantuanss
    3 years ago

    @ZedKGamingI have this problem before too and see if this is your problem: having both sims 4 and CAS demo installed.
    The EA app has technical difficulties to distinguish The Sims 4 and CAS demo. Go to the demo's install folder, remove the pack's file, rename the demo's folder (add - or something), and re-download the pack. Do not uninstall cas demo, ea app no longer let you re-download it. But ea app will still let you run the the demo.

  • sims11tt's avatar
    sims11tt
    3 years ago

    What part of task manager do I go to, also I have my files in Program Files (x68), but in the origin file

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