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Piperbee's avatar
Piperbee
Seasoned Newcomer
2 days ago

EA app not launching any of my games

I play The Sims, The Sims 2 and The Sims 4 (which is also connected to Steam), and I haven't opened these games since Feb 20th before the recent updates. They were updated since then. When I try to launch any of these games (whether through steam or the EA app) the only thing that happens after I get the "preparing game" loading pop-up is that the EA app opens to my library. Nothing else. Not even a black screen or anything.

I've ended the EA task in my task manager, restarted my computer, removed all my mods/CC, uninstalled the EA app and reinstalled, run the program as an administrator, and tried populating a clean save by removing the Sims 4 folder. I anticipate the problem has nothing to do with a save file because none of my other games will launch either.

I can provide information on my computer specs if necessary but it is a high-performing computer.

launching

6 Replies

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  • Piperbee's avatar
    Piperbee
    Seasoned Newcomer
    2 days ago

    I'd like to note that I also tried repairing the game via Steam and that did nothing, and wouldn't have affected The Sims or The Sims 2.

  • Taurus1116's avatar
    Taurus1116
    Seasoned Newcomer
    2 days ago

    Hi I have the same problem since this morning. I've also opened a discussion on steam community, I've tried to reinstall EA App, nothing happened, moved mods and related folders, nothing happened, had a file validation by Steam and had a problem installing one missing file, so I start to uninstall/reinstall the game via Steam and now after 31gb it say that there's a problem writing on the disk, so I'm stuck there 😭 

  • Piperbee's avatar
    Piperbee
    Seasoned Newcomer
    2 days ago

    My solution was to update my NVIDIA driver. I exhausted every other option trying to get the games to run and I'm still unsure if The Sims is working but The Sims 2 and The Sims 4 launched once the driver was updated.

  • Piperbee's avatar
    Piperbee
    Seasoned Newcomer
    13 hours ago

    Updating my NVIDIA driver was a temporary solution. I’m back to square one and now reinstalling my games.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 hours ago

    Piperbee  Please list where each game is installed (Steam or the EA App) for reference.  And please confirm that none of the games work after reinstalling.

    Please also provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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