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Ravingbantha's avatar
Ravingbantha
Seasoned Rookie
1 month ago

EA app not syncing with Steam for Sims 4

I just reinstalled Sims 4 through Steam, but for some reason the EA app (which i also just reinstalled) will not recognize Steam . When I launch the game through Steam, the EA app launches, Steam goes to validate the game, then nothing happens. No matter how many times I try to and launch the game the same happens.

 When I look at the EA app and go to My Library, there are 4 games there that I own. 3 of them have the Steam logo in the top left of the game icon, but Sims 4 does not. Before posting here I googled this issue and tried all the suggested options.

  • cleared cache in EA app
  • reinstalled both the app and the game
  • repaired/validated game files
  • ran as admin
  • checked firewall
  • restarted computer
  • unlinked and relinked my Steam account and my EA account

As I said, 3 of my 4 games recognize the Steam connection, but sims 4 does not. 

I have bought game packs through both Steam and the EA app, this wasn't an issue last time I played the game, but I thought it worth mentioning since if I download through the EA app I will only have the packs available that I bough through EA and not through Steam.

ea app
steam

4 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    1 month ago

    Ravingbantha​  Have you cleared the EA App's cache and/or uninstalled and reinstalled it since you unlinked and relinked your Steam and EA Accounts?  If not, please do that now.  You shouldn't need to reinstall Sims 4; at most, a repair (Steam > Sims 4 > Properties > Installed Files > Verify integrity of game files) should be sufficient, but you can of course reinstall the game if you want.

    If you do reinstall Sims 4, I'd suggest doing a clean uninstall, as described here:

    📓[GUIDE] [PC] How to Clean-uninstall Sims 4 | EA Forums - 12636503

    But before going through all that effort, try running both Steam and the EA App as an admin: right-click each desktop shortcut and select "Run as administrator."  Make sure both have loaded fully before you try to open Sims 4.

  • Ravingbantha's avatar
    Ravingbantha
    Seasoned Rookie
    1 month ago

    So i downloaded and used the Revo uninstaller. However it is not finding Sims 4, even though it is installed, I have verified files in steam, and can launch the game. I think I may know the problem, or at least part of it. I have 2 Hard drives installed on my computer, the D drive is solely for gaming and is where Steam installs all the games D:Steam/Steamapps/Common/<game>

     

    So I am wondering if this is the problem, the EA app would be looking for Sims 4 on the C drive. How do I redirect it?

     

  • Ravingbantha's avatar
    Ravingbantha
    Seasoned Rookie
    1 month ago

    also, running the apps in Admin mode: The EA app will display the Steam logo in the top left of the game icon in the app, however when I try to launch the game, it does the same thing. It launches the steam app, which goes through a validation mode, then nothing happens after the game is validated.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    1 month ago

    Ravingbantha​  Neither Revo nor the EA App should have a problem with a custom install location.  I have Sims 4 installed on D as well on one of my computers, and it hasn't been an issue.

    If you want to uninstall and reinstall, you can go through the normal uninstall process, or use the Windows function, and then use Piriform's CCleaner (the free version is fine) to remove any leftover hidden files and registry entries.

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