EA app PC : Problem downloading Sims 4

So I tried and it didn't work at my mom's either

Hi! I’m hoping someone here can help because I’m just at a loss. My game crashed a few months ago and I just shut my laptop off and walked away but when I came back the next morning I couldn’t play any of my saved games. The game itself wasn’t registering the get to work pack as installed even though the EA app did. I attempted to repair the game and try again but still no luck. I then decided I’d try a reinstallation. When I tried to install, it would get stuck on repairing and eventually crash hours later. I thought maybe the issue was with a certain pack so I just tried base game and got the same result. I tried clearing the app cache and when that didn’t work, reinstalling the EA app. I’m still having the same problem months later. I tried a number of things I found on forums and Reddit that I can’t remember now but none of them helped either. I can download the sims 3, but it won’t launch.

@sleepingbeauuuty  Please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

@bluemystral and @DADIS43  Please force the EA App to update: it doesn't always do that on its own.  Go here:

C:\Program Files\Electronic Arts\EA Desktop\EA Desktop

and launch the EAUpdater.exe.  When it's done, the App should open again, but please restart your computer one more time before trying to install Sims 4.  Let me know whether it works.

I've attached the diag. Thank you.

So I tried and it didn't work either

@sleepingbeauuuty  Please download Revo Uninstaller (the free version is fine) and look for anything Sims 4-related.  The only folder that you should NOT delete is the user folder inside Documents > Electronic Arts, if it still exists; let Revo remove the rest, that is if it sees the game at all.  Either way, use Revo to uninstall the EA App as well.

Restart your computer, and create a new folder into which you'll install Sims 4.  The folder should be on the root level of the C drive (or an external if you're using one), for example C:\Games is fine, but not C:\Program Files\Games.  Reinstall the EA App and try to install Sims 4 into that new folder.

If you use a third-party antivirus, disable it before installing the EA App, and don't reenable it until you've launched Sims 4 at least once, or until the download fails again.  As long as you're not doing anything else at the same time, your computer should be safe.

For Sims 3, please manually install DirectX 9, as described here:

https://answers.ea.com/t5/Technical-Issues-PC/Sims-3-launcher-won-t-open/m-p/10711778#M247861

Then apply one of the workarounds in this post:

https://answers.ea.com/t5/Technical-Issues-PC/Sims-3-won-t-open-Alder-Lake-Intel-12th-gen-CPU/m-p/11528168#M250997

To be clear, you'll need to do both—you're seeing the first error right now, but once you get past that, the second one will come into play.  For the second error, apply the workaround of your choice to TS3.exe, without the W, since you have an EA App install.

@bluemystral and @DADIS43  Please create an EA App error report, as described here:

https://help.ea.com/en/help/ea/ea-app/run-ea-error-report/

And post the report ID here.  I've flagged this thread as well.

If you have time and access, I'm also curious whether this happens on a different computer.  You wouldn't need to actually download the entire game, just see whether the download started at all.

I'm about to leave back home, so I'll do that there and see from my fiance's computer if I can download it there.

Edit : Here's the report  ID (Not sure if I'm sharing it right

db2cb681-4239-4c87-a181-2ecfc166e2ef

I attempted using Revo to get rid of anything sims 4 related but it wasn't able to find anything. It did successfully remove the EA app and all related files. I restarted and created the install folder in the root level of my C drive and reinstalled. I'm now trying to install the game to that folder but the installation is still stuck on preparing.