EA App Required Now?
https://twitter.com/TheHenfordHen/status/1600936254870540288?t=8pb_e07y6r0bi5aRB0JHfA&s=19
Forum Discussion
My frustration today is how to download new content on pre-orders. I purchased Growing Together from Amazon, which shouldn't be a problem right? Isn't it one of the trusted sellers? I didn't realize that we still had a couple more hours to go before release time so I put in the code. I got the success message that I now own Growing Together, but I don't see where I'm supposed to download it when the time comes. I wasn't sure if it would be an auto-download or if there's something I'm supposed to do. When I open my game, it shows on the list of packs that I own Growing Together but that I need to download it. OK, where?
At this point I'm totally confused and thinking that I must be missing something. So I contact EA Help. They were no help at all. They told me to contact Amazon and ask for a refund. Why? The code was successful, and it's listed as owned in my packs when I run the game, I just needed to know how to download it. I don't think Amazon could help with that, isn't EA Help supposed to know how to navigate the EA app?
I think I may have finally figured it out by testing the purchase of a kit from Amazon. The kit showed up as "downloadable content" when I opened Manage Add-ons for Sims 4 on the EA app. I am hoping I'm correct that when Growing Together is released, it will also be there under the downloadable content too. It's been pretty frustrating though. The app isn't really user friendly yet, kind of confusing. And getting no help at all from EA Help is even more frustrating. This is something they should have been able to tell me, rather than to have to puzzle it out myself.
At this point I'm totally confused and thinking that I must be missing something. So I contact EA Help. They were no help at all. They told me to contact Amazon and ask for a refund. Why? The code was successful, and it's listed as owned in my packs when I run the game, I just needed to know how to download it. I don't think Amazon could help with that, isn't EA Help supposed to know how to navigate the EA app?
I think I may have finally figured it out by testing the purchase of a kit from Amazon. The kit showed up as "downloadable content" when I opened Manage Add-ons for Sims 4 on the EA app. I am hoping I'm correct that when Growing Together is released, it will also be there under the downloadable content too. It's been pretty frustrating though. The app isn't really user friendly yet, kind of confusing. And getting no help at all from EA Help is even more frustrating. This is something they should have been able to tell me, rather than to have to puzzle it out myself.
