EA App Required Now?

> @EA_Cade said:
> Heya,
>
> I'm actually currently having discussions on this tool with relevant teams. Obviously the goal is to keep everything running but there are some technical limitations we're working through with a tool that A ) never left Beta to begin with and B ) is extremely old and had to be patched when Origin released to function with it.
>
> Again, the goal is to get it cooperating with the EA app, but I can't promise that will be feasible.

Hello Cade! I appreciate all the info you've provided thus far, do you happen to have any updates regarding in-game editing to work with EA App? It's quite fascinating to hear how clunky it seems to be for you guys to get working being it's software that's still in beta and predates origin! xD Thanks in advance! :D

You can play offline. It is just that they did a good job of hiding the option. In the EA App, click on the tiny three lines in the upper corner, there you will find the offline option.

i did that lol it locked the game till i went back online just because it works for you doesn't mean it works for all i can play sims 2 and sims 3 but 4 is blocked from running in offline.

"bandit5;c-18242722" wrote:
i did that lol it locked the game till i went back online just because it works for you doesn't mean it works for all i can play sims 2 and sims 3 but 4 is blocked from running in offline.

It's crazy how this works differently for different people and it makes me wonder why.
I've been playing off line with no updates since December.
Each time there's an update I worry it's going to change something.
I had another update again today, and after a couple of stressful moments, it updated, and no problems - touch wood!

"bandit5;c-18242722" wrote:
i did that lol it locked the game till i went back online just because it works for you doesn't mean it works for all i can play sims 2 and sims 3 but 4 is blocked from running in offline.

No need to get snippy. I just explained where to find the option. You are the only person I have heard of that is actually "blocked" as you state. I am truly sorry for your troubles.

I must say it must be hard to work for weeks, even years to put out a very special game. you test it and test it the best you can. then the day finally comes, and it just doesn't work. think about it, don't we know that they have worked their touches off, just for the darn thing to not work. sorry guru's i know you worked so hard, and I'm sorry i have to complain, but it's the only way. they know somethings wrong with the product. they probably get a lot of headaches.

My frustration today is how to download new content on pre-orders. I purchased Growing Together from Amazon, which shouldn't be a problem right? Isn't it one of the trusted sellers? I didn't realize that we still had a couple more hours to go before release time so I put in the code. I got the success message that I now own Growing Together, but I don't see where I'm supposed to download it when the time comes. I wasn't sure if it would be an auto-download or if there's something I'm supposed to do. When I open my game, it shows on the list of packs that I own Growing Together but that I need to download it. OK, where?

At this point I'm totally confused and thinking that I must be missing something. So I contact EA Help. They were no help at all. They told me to contact Amazon and ask for a refund. Why? The code was successful, and it's listed as owned in my packs when I run the game, I just needed to know how to download it. I don't think Amazon could help with that, isn't EA Help supposed to know how to navigate the EA app?

I think I may have finally figured it out by testing the purchase of a kit from Amazon. The kit showed up as "downloadable content" when I opened Manage Add-ons for Sims 4 on the EA app. I am hoping I'm correct that when Growing Together is released, it will also be there under the downloadable content too. It's been pretty frustrating though. The app isn't really user friendly yet, kind of confusing. And getting no help at all from EA Help is even more frustrating. This is something they should have been able to tell me, rather than to have to puzzle it out myself.

"Cabelle1863;c-18243022" wrote:
My frustration today is how to download new content on pre-orders. I purchased Growing Together from Amazon, which shouldn't be a problem right? Isn't it one of the trusted sellers? I didn't realize that we still had a couple more hours to go before release time so I put in the code. I got the success message that I now own Growing Together, but I don't see where I'm supposed to download it when the time comes. I wasn't sure if it would be an auto-download or if there's something I'm supposed to do. When I open my game, it shows on the list of packs that I own Growing Together but that I need to download it. OK, where?

At this point I'm totally confused and thinking that I must be missing something. So I contact EA Help. They were no help at all. They told me to contact Amazon and ask for a refund. Why? The code was successful, and it's listed as owned in my packs when I run the game, I just needed to know how to download it. I don't think Amazon could help with that, isn't EA Help supposed to know how to navigate the EA app?

I think I may have finally figured it out by testing the purchase of a kit from Amazon. The kit showed up as "downloadable content" when I opened Manage Add-ons for Sims 4 on the EA app. I am hoping I'm correct that when Growing Together is released, it will also be there under the downloadable content too. It's been pretty frustrating though. The app isn't really user friendly yet, kind of confusing. And getting no help at all from EA Help is even more frustrating. This is something they should have been able to tell me, rather than to have to puzzle it out myself.

Sorry for the runaround. You'll be able to download when the pack goes live in about 50 mins, no preload I'm afraid.

No worries, thanks @EA_Cade. I don't mind downloading when the pack goes live, now that I know how to do it. :D :p

Edit- Unfortunately it's not showing up at all. I see it in my game under the list of packs, but it says I need to download it. I can't if the EA app isn't working properly. Nothing is showing up on the "manage add-ons" except for packs I already installed a while ago. I really, REALLY don't like this app.

> @EA_Cade said:
> Heya,
>
> I'm actually currently having discussions on this tool with relevant teams. Obviously the goal is to keep everything running but there are some technical limitations we're working through with a tool that A ) never left Beta to begin with and B ) is extremely old and had to be patched when Origin released to function with it.
>
> Again, the goal is to get it cooperating with the EA app, but I can't promise that will be feasible.

Hello @EA_Cade ! I appreciate all the info you've provided thus far, do you happen to have any updates regarding in-game editing to work with EA App? It's quite fascinating to hear how clunky it seems to be for you guys to get working being it's software that's still in beta and predates origin! xD Thanks in advance! :D

I also don't know if these replies are properly tagging you, sorry I'm new to the forms. Hope it's not to much of a bother. o: