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Han2807's avatar
Han2807
5 years ago

Error code 132:d2257d11:c2711439

When I try to open my saved games, it tells me that the game failed to load and that an error code occurred. The error that appears is the 132:d2257d11:c2711439. I’ve tried to relaunched the game man...
pc
crinrict's avatar
crinrict
Hero+
5 years ago

@Han2807 Can you load none of the families in your hood or only is only a specific neighborhood affected ?

Do you have any lastException files in your documents folder ?

If so, please copy/paste the content to a post.

Han2807's avatar
Han2807
5 years ago

@crinrict so I have 5 files of lastException in my documents folder. The error just happens with the main family that I use to play. I tried to play with other families in the same neighborhood and they work perfectly! Idk if any of my cc is causing this problem. However, when I try to play with other saved families in a new game, it works perfectly. 

  • crinrict's avatar
    crinrict
    Hero+
    5 years ago
    @Han2807 It's probably something about the house. The LastException might have a hint.

    Can you close the game, delete the ones you have now, start game, trigger error and check if there's a new file. If so, open it with a text editor and copy the content, then paste it into a post here.
    • Han2807's avatar
      Han2807
      5 years ago

      @crinrict Sure! here it is, and thank you for all the help!

      Spoiler
      <?xml version="1.0" ?><root>
      <report><version>2</version><sessionid>9654cc846635d93c5f6cc97b</sessionid><type>desync</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2020-09-24 13:18:43</createtime><buildsignature>Local.Unknown.Unknown.1.66.139.1220-1.200.000.464.Release</buildsignature><categoryid>__init__.py:247</categoryid><desyncid>9654cc846635d93c5f6cc97b</desyncid><systemconfig/><screenshot/><desyncdata>Exception raised while processing zone spin up sequence: 'get_joint_transform_from_rig: Joint name [(null)] was not found in the specified rig [f88c8d043bef1148.8eaf13de]. JointNameHash [0xf474a36b]().' (KeyError: 'get_joint_transform_from_rig: Joint name [(null)] was not found in the specified rig [f88c8d043bef1148.8eaf13de]. JointNameHash [0xf474a36b]().')&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 117, in wrapped&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 113, in finally_wrap&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 157, in wrapper&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 175, in wrapper&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 365, in c_api_client_connect&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 564, in do_zone_spin_up&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1496, in update&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 188, in on_enter&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\routing\portals\portal_component.py", line 143, in finalize_portals&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\routing\portals\portal_component.py", line 151, in _refresh_portals&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\routing\portals\portal_component.py", line 269, in _add_portals&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\routing\portals\portal_component.py", line 288, in _add_portal_internal&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\routing\portals\portal_data.py", line 447, in get_portal_instances&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\routing\portals\portal_data_animation.py", line 70, in get_portal_locations&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\routing\portals\portal_data_animation.py", line 44, in _get_arb&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\animation\asm.py", line 1140, in set_actor&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\caches.py", line 131, in wrapper&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\base_object.py", line 747, in get_anim_overrides&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\script_object.py", line 1384, in _anim_overrides_internal&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\slots.py", line 113, in get_surface_height_parameter_for_object&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\slots.py", line 291, in position&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\slots.py", line 284, in transform&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\slots.py", line 276, in location&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\native\animation\__init__.py", line 247, in get_joint_transform_from_rig&#13;&#10;KeyError: 'get_joint_transform_from_rig: Joint name [(null)] was not found in the specified rig [f88c8d043bef1148.8eaf13de]. JointNameHash [0xf474a36b]().'rtim=0&#13;&#10;Client Session Time: 64.05&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;Origin Version: 10,5,84,43866&#13; &#10;Modded: True&#13; &#10;SystemInfo: Mac OS X Version 10.15.6 (Build 19G2021) GPU: Intel HD Graphics 6000 macOS Metal driver 0.0.0.0&#13; &#10;</desyncdata></report>
      </root>

      Edit By Crinrict: Added Spoiler Tags

      • crinrict's avatar
        crinrict
        Hero+
        5 years ago
        @Han2807 i see your game is modded. have you tried without mods ?

        Do you have any cc furniture in that house ?

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