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sn_konvur's avatar
sn_konvur
5 years ago

Error code 135dec40: 3fbbecd0: 00000064: 00000000

@SimQARobo 324 / 5000 Çeviri sonuçları I get this error after the last update; "135dec40: 3fbbecd0: 00000064: 00000000" and since last night I have deleted a lot of dll files, re-install dll files,...
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crinrict's avatar
crinrict
Hero+
4 years ago
@klara_klaucova I wished I knew what's causing this error. Do you start through Steam now or Origin ?

Did you have a chance to try a folder reset ?
  • klara_klaucova's avatar
    klara_klaucova
    4 years ago
    @crinrict well i usually start it through steam now but the error is the same

    haw can i do that please?
  • crinrict's avatar
    crinrict
    Hero+
    4 years ago

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • ConfigOverride, if you have your own configuration files.
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

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