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sn_konvur's avatar
sn_konvur
5 years ago

Error code 135dec40: 3fbbecd0: 00000064: 00000000

@SimQARobo 324 / 5000 Çeviri sonuçları I get this error after the last update; "135dec40: 3fbbecd0: 00000064: 00000000" and since last night I have deleted a lot of dll files, re-install dll files,...
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phoebus9295's avatar
phoebus9295
4 years ago

Recently got a new laptop, installed origin, installed my previously bought Sims 4 games. Tried to play it and got error:

Unable to start:

Initialization error at start up. 

Have tried loads of things

* Removing Sims, reinstalling

* Removing Origin, reinstalling

* Using Ccleaner

* Opening as Administrator 

* Troubleshooting compatibility

Not sure what else to try. Attached results from DxDiag:

Thanks for your help.

crinrict's avatar
crinrict
Hero+
4 years ago
@phoebus9295 Could you post a screenshot of the message (need full number)

What security software are you using ?
  • phoebus9295's avatar
    phoebus9295
    4 years ago

    Haven't got a firewall / virus protector yet, so would only be using inbuilt Virus and threat protection (have already gone into there and Controlled Folder Access if definitely turned off).

    Also have tried just clicking "Repair" on game through Origin. 

    Have attached full error number. 

    Thanks for the help. 

    • crinrict's avatar
      crinrict
      Hero+
      4 years ago
      @phoebus9295 That's unfortunately the one where it's unclear what's causing it. I merged your thread with the current thread

      So far people had most luck trying to repair VC++ Redist or even reinstalling it.
      • phoebus9295's avatar
        phoebus9295
        4 years ago

        @crinrict 

        Thanks! This seemed to work: 

        * Uninstalling the 2015-2019 VC++ Redists, installing again

        * Restarting

        Didn't work after this so had to also:

        * Uninstall Origin and reinstalling again

        Now its working!

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