Error code 135dec40: 3fbbecd0: 00000064: 00000000

some people's game can be opened. mine game never open. There is nothing I haven't done. I press it to open it, the screen changes as if it will open and immediately turns off and the error code I wrote appears. Was it wrong to update? I have original game, I don't have any additional package. people say cc and mod, not sure but it can be anythink, i hhave "The Sims™ 4 Holiday Celebration Pack", I don't know what they are either.