error message

@carromedc  Please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Please also let me know what antivirus you use.

Thank you for your help. I´m using Norton antivirus.

@carromedc  Please run chkdsk on your C drive.  This may take a while, so it's best to start the process when you don't plan on using your laptop for at least an hour or two.

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste "chkdsk /f /r c:" without quotes, and enter
• You'll be asked to allow a restart; say yes
• When the scan is done, use this guide to find the results

You should be able to attach the report to a post as well.

When I try to do that, it says that I do not have enough authority. I'm the only one using this computer and it says I'm an administrator so I do not know what to do to get more privileges?

As you can see, I'm not that good at this stuff 🤔

@carromedc  You need to run the version of PowerShell with (Administrator) in the name.  It's not enough that you're using an admin account; PowerShell itself needs to be running with admin rights.

@puzzlezaddict 

I managed to make it work but now I get this message. I pressed J to run it the next time the system restarts, hope it was correct. I tried restarting the computer but got the same result. Should I just leave the computer on or what do you think I should do?

"The file system is of the NTFS type.
The current device cannot be locked.

CHKDSK cannot be performed because the volume is used by one
another process. Do you want to schedule CHKDSK so that it
here the volume is checked the next time the system is restarted? (Y / N) J

The volume will be checked the next time the system is started."

@carromedc  Yes, you're supposed to input J (or Y if it were in English) and restart to let chkdsk run.  Do you have a chkdsk log now?  If not, shut down the computer and turn it back on, then input the chkdsk command and restart again.

@puzzlezaddict 

@carromedc  Are you still getting the same error?  If so, please do a clean uninstall and reinstall of both Origin and Sims 4.  Start by uninstalling Sims 4:

• If there's a Sims 4 folder in Documents\Electronic Arts, put it aside and rename it to something that doesn't include the words "Sims 4."
• Download Revo Uninstaller (the free version is fine) from here.
• Launch Revo, select Sims 4 from the list, and click Uninstall.
• Once the game is uninstalled, select "Moderate" under "scanning modes," and click Scan.
• Review the list, in case there's something you want to save; otherwise, click Select All, and then Delete.
• Close Revo, and restart your computer.

Next, uninstall Origin:

• First, clear Origin's cache.
• Quit Origin, then right-click on the Task Bar and open the Task Manager.  Scroll through looking for Origin entries.  If you find any, click on them and End Task.
• Launch Revo again and uninstall Origin, and when it's uninstalled, select "Moderate" again and Scan.
• If Revo finds any remaining registry entries, select all, delete, and click Next.
• Revo will display "Remaining Data and Folders.  Select all of them, except exclude the "Origin Games" folder if you have other Origin games installed.  Delete the rest.
• Close Revo, and restart your computer.

Next, download the full Origin installer and run it.  Here's the direct download link:

http://download.dm.origin.com/origin/live/OriginSetup.exe

Be sure to run both the installer and Origin itself as an admin: right-click on each and select "Run as Administrator."  Install Sims 4, but don't put the old Sims 4 folder back in Documents\Electronic Arts yet.  Just see whether you can play at all.

@puzzlezaddict I'm working on "clear Origin's cache" and it says I should NOT delete the "LocalContent" folder but I do not have that folder. Does it affect anything or should I just continue according to the instructions?