Expansion not showing in library to download

I have uninstalled and installed the EA app twice and I am consistently checking to see if the game has popped up on my add-ons page. I also cleared the cache and restarted the app as they told me to do multiple times. The game is not showing up in my library so I don't have the option to download. When I load the Sims 4 it shows City Living in my "owned" expansions and it just tells me to download to access the content. I have restarted my PC twice as well. I wish they could remove the expansion from my library all together so I could try and type in my code again but it doesn't seem to be an option according to the EA chat supporters : /