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1823018's avatar
1823018
Newcomer
8 months ago

Expansion packs

I bought 3 expansion packs for the sims 4 9 years ago and now I have a new laptop on which I downloaded the sims 4 and they don't even appear in the EA app, it says they have already been used. What can I do?

1 Reply

  • EA_Cath's avatar
    EA_Cath
    Icon for Community Manager rankCommunity Manager
    8 months ago

    Hi 1823018 , it's very likely you are not using the right account to log in. I can see your account in here has been created 2 days ago, so you must have an older EA account where your expansion are registered. Try to log in with different usernames or email addresses (if you ever purchased on EA app you should find confirmation emails on the right email address). If you can't find the correct account, you can get in touch with EA Help since you still have your product codes, they will be able to locate the account where they have been registered.