Forum Discussion
yallcrusty Your dxdiag doesn't list any errors that would explain this issue. Your graphics driver is a bit old, but likely still new enough to be fine for Sims 4, and nothing else stands out.
So please try playing in a clean boot (not a clean Windows install, just a way of disabling services):
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
If this helps, you can selectively reenable services until you find the culprit, then either leave that disabled or (if it belongs to an app you want to keep using) let me know what it is so we can try to fix the underlying issue.
If the game freezes or crashes in a clean boot, please try again, except with your computer offline. You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.
- yallcrusty20 hours agoNew Novice
Alright, I attempted the clean boot, and when the laptop restarted, it lost power the second I unlocked it. It’s plugged into the charger so idk why it did that. It turns back on fine but it had me input my BitLocker key, then told me my device ran into a problem and couldn’t be repaired because it couldn’t connect to the network. I don’t have an Ethernet cable on hand at the moment, but I clicked the “continue to windows” option and then it just lost power again. At this point I’m 99.99% sure it’s my computer and I want to set it on fire