Family Portrait Disappeared?

I've recently started playing the sims 4 again, and wanted to place the family portrait (the free one from the mobile app) 
But noticed i no longer had it in my game?

I redeemed it when it was available and have had it in my game before, now i dont know exactly what happened, but it is no longer in my game.

i've tried reparing the game, making sure everything was updated. but its still not there.

i no longer see the icon in the sims 4 startup screen, but read that some people still had the portrait even though the startup icon was gone - so i went in the game and searched for it, but with no luck.

I think it might have to do with the offer no longer being available and the fact that i have reinstalled the game on my PC a couple of times, but i cant be sure - i just find it weird that i no longer have the portrait in my game.

i wrote to support who then told me to create a topic here in the forums.

Its sad that the portrait is no longer available as it was a nice addition to the game (even though we could use a few more frame options for it, like a more simple frame 😉 )

is there any solution to this or will the family portrait forever be gone from my game ?

I support fair game play and have always followed the policies of EA.