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Phantomlover1717
9 years agoLegend
Try contacting EA about this:
https://help.ea.com/en/contact-us/new/
We can't look in to your account to see what is going on, they can.
Anonymous
9 years agothey didn't help at all.. I hope there is an update for fixing this issue.. at the moment wont play the sims 4.. until I can go online.. thanks!
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