For Rent Purchase Marked Complete But Won’t Download
I have all DLC and my purchase history has “Complete” next to For Rent DLC. It’s not making sense why. I see that there were workarounds in December that are suggested but it does not work for me today. All dlc downloads fine EXCEPT For Rent.
TLDR: I don’t know if this is the EA App issue or if it’s related to a random action they took on my account due to another game.
I have reached out to EA help over Sims 4 For Rent only to be told about a sanction on my account for Dragon Age 2 — which I haven’t even opened since canceling my Game Pass Ultimate with Xbox which includes some form of EA Play. I’m now labeled a “criminal” to EA for not keeping a subscription I didn’t want to pay for. It’s considered a chargeback although I had no refund. I just cancelled my XBOX game pass ultimate. I have been told to essentially get over myself even though I just asked for help clarifying whether or not my account actually owns the pack or not.
I am blown away by lack of support or transparency especially when looking at my payment history, everything is completed and cleared. At this point I don’t care about any other game on this account besides the Sims and I can’t get a straight answer from agents about For Rent. It ends up just being them doubling down on my “charge back” offense therefore I’m guilty and that’s the only thing they bother to confirm.
As we don't have access to your account details here on the forums, I cannot view or verify any information on the billing details for this pack. Unfortunately we cannot help with any type of account actions, which means we aren't able to help reinstate this pack to your account. If you wish to dispute this further, you will need to contact the Terms of Service team following the steps here.
I've removed your screenshots from your post as they contained personal information- we don't want any of your personal account details to be visible in order to keep your information safe and secure. You can read up a bit more on the posting guidelines for AHQ here.
