forced to shut down in the first loading window of the sims4 game
I was originally playing sims4 via ea app and steam.
I keep playing well, but when I run The Sims from a few days ago, it keeps shutting down on the first loading screen. I can't interpret lastCrash, so I'm not sure what the problem is. I've deleted all of the EA, Steam, and The Sims 4 documents and tried them, but the errors are continuing, so I leave a related inquiry.
below->[last crash)
Num Save Errors: 0
Num Load Errors: 0
Current Game State: 0x9b8c93c0
LoadingScreenActiveFlag: 1
Origin Version: 13,140,0,5653
Modded: False
SystemInfo: Windows 11 10.0.22631 GPU: NVIDIA GeForce GTX 1660 Ti nvldumdx.dll 31.0.15.3623, GUID: D7B71E3E-62C2-11CF-CF79-B11F0EC2D235
edited to add spoiler tag, for readability. -puzzlezaddict
@kimmyni Your dxdiag shows that Sims 4 is crashing due to your antivirus software. Most of the documentation I can find is in Korean, but it looks like the service is from RaonSecure? The error itself also suggests that you have multiple resources from this software installed at the same time, so I would suggest uninstalling it and reinstalling it regardless of the Sims 4 errors.
After uninstalling and before reinstalling the software, please run a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
These are built-in Windows functions, so they're perfectly safe to run even without an antivirus active. Once you've done this, please launch Sims 4 once, to make sure it works. As long as you don't do anything else at the same time, your computer should be safe.
Whether or not Sims 4 runs, reinstall the antivirus, and set exceptions for TS4_x64.exe and EADesktop.exe. Let me know whether you can play. OneDrive could still be an issue here, but it's best to take care of the more obvious problems first.