Frozen Loading Screen
This issue just started happening a couple of days ago. I have tried everything from restarting my computer to taking the computer all the way back to factory settings.
Forum Discussion
5 Replies
geminic0528 Did you restore any user content (saves, mods, etc.) after doing a factory reset? Have you downloaded any Gallery content since then? In other words, is there any content in Documents > Electronic Arts > The Sims 4 other than what the game has generated on its own? If so, or if you're not sure, please move this Sims 4 folder to the desktop and try playing again.
If that doesn't help, or you didn't add back any content at all, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
Nothing has worked so far.
geminic0528 The dxdiag crashed while running and is missing some information. This could be a random glitch or a sign of a system issue, so please run a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.Next, please update the driver for your graphics card. Here's the newest offering from AMD:
Run the installer as an admin: right-click the download and select "Run as administrator." Restart afterwards and before doing anything else.
Finally, and most importantly, please plug your monitor directly into your graphics card, not into the motherboard as you've currently done.
It was because I had my monitor plugged into the motherboard. Thank you for your help!
The message said that it did not find any integrity violations
